Transition - "cannot assign issue to nonexistent user

[Rotala Uma Rani]

Hi, I am unable to move an open issue through my workflow. I keep getting an error of "cannot assign an issue to the nonexistent user". 

[Alex Koxaras -Relational- · Accepted solution]

Hi @Rotala Uma Rani and welcome to the community!

Kindly check your workflow to that specific workflow for any validator. Usually that's what prevents in moving the issue. But I would also check the post functions within the workflow, since that message states that something tries to assign this issue to a user who doesn't exist.

If the above do not work, check for any script of for a JA rule.

[Rotala Uma Rani]

I have seen complete workflow, but there is no such non-existent user. Even though I am getting the same message. 

[Alex Koxaras -Relational-]

• Go to project settings > workflows
• Locate the workflow from the issue type that's causing the trouble and click edit (pencil icon)
• Click "Diagram"
• Locate the transition in which you get this error (e.g. from open to in progress)
• CLick this transition
• On the popup window which will open on the right, click validators
• See if there is something that's blocking the way of the transition
• Click Post Function and inspect all them. See if there is something that tries to assign the issue to someone.

Paste us a screenshot of these two screens.

[Rotala Uma Rani]

[Rotala Uma Rani]

Bhargav Sai is also a non-existent user and I am not getting any edit icon to change that.

[Jack Brickey]

As expected the post function seems to be the culprit.

[Alex Koxaras -Relational-]

Try to remove this post function @Rotala Uma Rani and try again this transition.

[Rotala Uma Rani]

Thank you, it's working now! 

[Jack Brickey]

Is it possible that your workflow has a post function attempting to assign the issue to a user that may have been removed from your instance.

[Rotala Uma Rani]

yes, but what to do, how to resolve that?

[Jack Brickey]

You need to either remove the PF or ensure The user is active and has access and necessary permissions on the project.

1) go to admin > user management and search for user. Verify the are active 

2) go to project settings and check permissions to ensure user can be assigned issues