Hi everyone,
Still a novice when it comes to Jira but had a question as I am stuck, apologies if this has been asked and resolved already.
I am trying to create a workflow which has various security levels to limit who has access as the ticket progresses through the workflow.
So the issues will be assigned level 1 on creation which I have done and works fine, once transitioned to a particular status I want this to change to level 2 and im having some issues.
I have created the second security automation rule: Trigger when issue transitions from status First Review > Pending and then edit issue field to the new security level. This is not triggering the automation.
To add more info, I have another automation rule set up that once the ticket reaches the first resolution status 'First Review' it auto transitions to a 'Pending' status.
My understanding is this should then trigger the second security automation rule to run but it is not. If I remove my automation to transition the ticket from First Review > Pending and manually move the ticket to the next stage the second autoamtion rule kicks in.
So is there a case where if I have 2 automation rules that run and influence each other it doesnt work? As my first automation rule auto transitions to the next stage, where the second automation would pick up and run. Or is it a potential issue with the status that im using whether its a To do, In progress or resolutions.
Been messing around a few ways and cant seem to make it work, any advice would be great but I appreciate the workflow is not the simplest.
Many thanks in advance
Lewis
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