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Unable to Move Issue with Participants (Jira 8.19.0)

Gabriel Points
Contributor
September 10, 2021

We recently updated our Jira Core and Jira Service Management implementation to v8.19.0/4.19.0. After the update, we found we were no longer able to move Issues that had any Participants. 

Our workaround while we wait for guidance from Atlassian Support is to:

  1. Remove the Participants from the Issue we wish to Move
  2. Move the Issue
  3. Add the Participants back to the issue after the Move.

Has anyone else encountered this defect?

2 answers

1 accepted

4 votes
Answer accepted
Kian Stack Mumo Systems
Community Champion
September 10, 2021

@Gabriel Points

 

Atlassian is aware of the issue - it's logged here. It looks like it'll be fixed when 8.19.1 is released.

Gabriel Points
Contributor
September 10, 2021

Thanks @Kian Stack Mumo Systems ! That's exactly what I was looking to find yesterday but searches turned up nothing.

0 votes
Alexander Bondarev
Rising Star
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September 10, 2021

Hi, @Gabriel Points !

Ohh... sounds very strange... 

How does this manifest itself in the system? Any windows with errors? Logs? 

Alexander Bondarev
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 10, 2021

Got info from @Kian Stack Mumo Systems link, thanks.

Gabriel Points
Contributor
September 10, 2021

Hey @Alexander Bondarev ,

What happens is once you select your Move destination and click next, you end up on the generic, "Sorry, we had some technical problems during your last operation" page with the error details.

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DEPLOYMENT TYPE
SERVER
VERSION
8.19.0
TAGS
AUG Leaders

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