Want to hide Create issue button in Jira Service Management

[SysAdmin]

Hi,

We have Jira v9.4.1 and Jira Service Management v5.4.1 datacenter installed.

We want to hide Create issue button for a single Jira Service Management project.

As users are using this Create button to create a request instead of creating it from the portal.

We have Script Runner v8.15.0 installed as well.

Need to know is there a way to hide this Create button for a single JSM project only?

Regards

SA.

[Florian Bonniec · Accepted solution]

Hi @SysAdmin 

Could you not just remove any everything from Create Issue in the permission scheme associated with the project and just let Service project customer - portal access.

Regards

[SysAdmin]

Thanks @Florian Bonniec !

The only impact of this change is that users will no longer be able to create requests using the "Create" button directly in Jira. Instead, they will need to use the customer portal as the sole method for submitting requests.

And under customer permission it has been set as 'Customer who have an account on this Jira site' can create a request.

So, apart from the shift to using the portal for request creation, there should be no other impact — is that correct?

Regards,

SA.

[Florian Bonniec]

Ya, the impact is that ticket will only be created through the portal. If you use API to create request in that project it will not work except if you already use JSM api to create the ticket.

[SysAdmin]

Hi @Florian Bonniec ,

Thanks for the confirmation! Post this modification I also tried creating a request using JSM API and it got created.

Regards,

SA.