When an event is triggered and an HTTP request is sent, what happens if the target service is down a

[Mustafa Karacabey]

When use Jira Automation in Insight Asset management for example: 
When an event is triggered and an HTTP request is sent, what happens if the target service is down , is there any retry mechanism or something else, any fallback scneria is there exist ?

[Philipp Sendek]

Hi @Mustafa Karacabey ,

welcome to the community.
Unfortunately, there is no retry-mechanism, so if the service is down, the request will just go into void and nothing will happen.
If you fear that this might happen, you'd have to build a workaround (e.g. retry mechanism) yourself in the automation.
I'm not very familiar with Asset Automations, so I can't say whether there's a good way to do it. Alternatively, you could use the HTTP Webrequest to trigger a Jira Automation which then triggers a web request to your service and within this Automation, you could do a if (e.g. that you've received a positive response from the service) and if not, you could try it again.

I hope that's comprehendable.

Greetings
Philipp

[Mustafa Karacabey]

You said: you could use the HTTP Webrequest to trigger a Jira Automation how to trigger when object created ? firstly, check my service is  available  then if available in UI new object created then trigger latest flows ?

UI, create new object --> Check My Api is Up (means you can create new object) --> new object created event triggered --> send my api to response --> finished in ui created object

but if My Api is down u can not create any new object in jira Insights asset Ui

[Philipp Sendek]

Hi @Mustafa Karacabey ,

I'm not sure I fully understand your explanations.
The idea is that you trigger an Jira Assets Automation like you did on the screenshot. But instead of sending a web request to your own API, you send it to the URL of a Jira Automation (Important: Not Asset automation). The incoming webhook trigger is documented here: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Incoming-webhook
Within this Automation, you can create a webrequest to contact your API. If the request was successful, it can perform the actual creation requestion in your API.

If it wasn't successful, you could somehow build a loop to retry it a few times.
Additionally, you could use a "Send mail" action to send you an email when your API is down and the request could not be send - in this, you could post the JSON that would've been sent to your API, so you can decide if you push it manually, when your API is back up.

Greetings
Philipp

[Mustafa Karacabey]

thank you for your answer