jira is not starting we are trying to stop and start but failed everytime

[Shivaji Pawar]

show's these error on sudo systemctl start jira.service

Job for jira.service failed because the control process exited with error code. See "systemctl status jira.service" and "journalctl -xe" for details.

[Seifallah Bellassoued]

Hello @Shivaji Pawar

Welcome to Atlassian Community!

The error message you shared is not very meaningful. We need more logs details from INSTALLATION_PATH/logs/catalina.out file.

But you can try the following steps. (Pleaze make sure that you don't have an other service, not Jira, runnig under the same server)

check if there is a jira job that is up via this command

#ps v -C java

If you have results you need to kill manually the job via this command and using the PID shown in previous command

#kill -9 PID

Then you can try to start jira.

Regards,

Seif,

[Robert Wen_Cprime_]

Hello @Shivaji Pawar ! Welcome to the Atlassian Community!

A few questions I have to ask:

1. What happens when you start Jira manually? 

2. What does the Catalina.out and the Jira logs show?

[Sandeep Vellore]

Hi,

i have the same issue. I have two servers in a cluster.

Alpha node works perfectly.

Omega node is not starting with "systemctl" command. It works only with basic "service jira start" option.

LOGS are pointing to "Connect timed out" , "Host unreachable" errors. 

I am also getting Cluster Cache Replication errors. I tried all the documents but not helping.

Kindly help.