move an issue status

[salah younis]

after changed in workflow to auto move the status from resolved to closed after two days still the status is resolved and not change to closed how can see the error

[Brant Schroeder]

@salah younis You can find the logs by following this document - https://confluence.atlassian.com/servicedeskcloud/blog/2016/10/debug-automation-rules-using-the-log 

Make sure that the status the issue is currently in can transition to the closed status on the workflow.  This is usually why the transitions do not work.

[Ismael Jimoh]

Good day @salah younis 

How are you automating this transition? Understanding this will help us know how to direct you to where to check for errors.

[salah younis]

yes , how to automate 

[Ismael Jimoh]

Do you mean you would like to automate the following behaviour?

If so, if you have automation for Jira, you create an automation as follows:

Trigger: Scheduler and set to run once a day

Condition: JQL: status = resolved and updated <= startofday(-2)

Then: Transition issue to closed.

[salah younis]

I mean when agent resolved the request after two days the status to be changed to closed automatically 

[Ismael Jimoh]

Please then try out the suggestion provided as it should fulfil what you described you are aiming for.