Send an email to individual users of list of only their issues

[Lauren Martin]

I want to send one email to each individual user of a list of only their existing issues.

I have tried using lookupissues to then send an email of each list to each assignee - this works when I manually enter an email address but when I input "Assignee" in the Send Email: To: option it comes up with errors. 

Is there any way I can do this?

**Examples with step by step images would be extremely helpful!! (I'm new to using jira)

[Fabian Lim]

Hi @Lauren Martin

Use this post that explains how lookup issues is being used to send a list of issues: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508

Look at rule #2.

Regards

[Lauren Martin]

Hi Fabian, 

This works! But when I try to send the email to "Assignee" so that the list of issues is only those belonging to the assignee, it returns an error. 

Error:

[Pramodh M]

@Lauren Martin 

With JQL Function currentUser() build a filter subscription and schedule the mail to a group to send the updates

May I know what you are trying to do with lookupissues, please include the screenshot and requirement. With Automation it's possible to send the mail to respective users on their issues

Thanks

[Lauren Martin]

Hi Pramodh,

I am trying to use lookupissues to send to each respective assignee a list of only their issues with a "cancelled" status 

But so far it comes up with this error:

[Fabian Lim]

Is possible that it's not picking the correct assignees since it should be the lookup reference value for the assignee.

I think the best thing to do is have it sentd the tickets individually which is explained in rule 1 or use pradmoth suggestion of using notifications on the filter.

[Jess Sherman]

Would this include subtasks? Or would that be a different lookup function?

[Joseph Chung Yin]

@Lauren Martin -

Welcome to the community.  For your error regarding to "Assignee", here are the few things that you should check in my opinion -

1) You have setup the rule to execute every 5 mins and use the JQL for "Cancelled" status issues.  I would add an condition to only proceed with the email send process only when JQL returns a positive issue count.  This will prevent the event where there are no issues found based on your JQL.

2) You should also check the issue assignee to ensure he/she is still active/valid in your JSM project.  This is because that system will not be able to send email to an inactive/not valid user account successfully.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Lauren Martin]

Hi Joseph, 

Thanks for your response.

I have confirmed each assignee is still active and added an "if matches" condition - but it still returns an error

[Joseph Chung Yin]

@Lauren Martin - 

Can you post your automation rule (latest version)?  So, we can review it.

Best, Joseph