Shift Changes in JIRA Service Management

[Barak Bester]

Hello,

Is there a built-in functionality or add-on for supporting shifts and shift changes in Jira service management, e.g. assigning agents to shifts, reviewing open issues that are not assigned to the active shift or to agents working in the active shift, etc.?

Thanks,

Barak

[Kat Warner · Accepted solution]

We use Elevator from Sapling Valley.

[Barak Bester]

At first look it looks cool. Does it have an API?

[Kat Warner]

I am not sure about the API capabilities. I am a GUI-type admin only :)

[Italo Qualisoni [e-Core]]

In Cloud I would recommend to use Automation for JIRA. I had a quick look for Elevator and it seems a very cool app but it's only available for Server/DC