Sync line manager attribute from Entra to Atlassian

[Zohaib]

Hi all, 

I have a question about this Atlassian feature to sync additional attributes from Entra to Atlassian user, especailly the manager field in the automation rule

I read in the roadmap, Atlassian released this feature, I believe we should be able to use it natively without reliance on third-party app. 

https://www.atlassian.com/wac/roadmap/cloud/scim-sync-additional-attributes?search=scim&p=ca11db27-e4 

But I can't find any document regarding this feature, or how-to use it. 
Has anyone experienced the same, or idea to implement it. 
With Asset,  I find the app to sync with Entra by Atlassian app is deprecated since they are launching Data Manager, but Data manager does not sync enough attributes. 

[Eduardo Anflor - MindPro]

Hi, @Zohaib 

You need Atlassian Guard for this purpose. However, it only provides access to a few attributes. You can get them via API; however, there are limitations to what you can do with them. If you are open to a marketplace solution, I recommend Mindpro Sync (I work at Mindpro). The app lets you sync all the main attributes from Azure AD (including extension attributes) and map them to Jira read-only custom fields. This means you can use these fields not only in automation but also in JQL within Jira. 

The app also allows you to display these attributes inside issue screens and provides a way to display the hierarchy, groups, and set approvers using the manager information.

Since you can bring the data and store it in custom fields, the attributes can be used in JQL, dashboards, or any reporting apps that read custom fields.

I hope that helps.

Regards,

Eduardo

[Marc - Devoteam]

Hi @Zohaib 

This is inline with using Atlassian Guard, so you need an Atlassian Guard subscription.

[Quang Đăng]

Hi @Marc - Devoteam , 

Thank you for the information. Yes, I understand that it would need Atlassian Guard, but I don't know how it will be implemented in automation to get the manager/other attributes for an user like reporter as I can't find it smart value. 

[Marc - Devoteam]

Hi @Quang Đăng 

You would need to add an xtra attribute to the synced information from Entra, this attribute needs to be user attribute.

This to link the synced user from Entra to the Jira user, this can be automated, see; https://support.atlassian.com/jira/kb/match-users-in-csv-import-to-user-type-attribute-of-assets-objects/ 

Then you can create an automation that based on the reporter you can set a managed field based on the information in Assets.