Unable to send email notifications/ delay in notifications using Time to SLA App/plugin

[Gopikrishna_Kunduru]

Iam using Time to SLA app/ plugin and i have configured SLAS and notifiers to send email notifications. Below are two issues iam facing.

1) Email notifications are not sent once SLA is breached.

2) In case email notification is sent there is delay (Ex: SLA got breached after 1 hour however email notification is sent after 2 hours).

Kindly assist for resolution.

[Tuncay Senturk]

Hi @Gopikrishna_Kunduru 

@Kateryna_v_SaaSJet_ is right, you can raise a ticket here and the support team will respond asap.

[Kateryna_v_SaaSJet_]

Hi @Gopikrishna_Kunduru 
You should contact the Appfire support team with this question, or @Tuncay Senturk will be able to answer you right away.