Update new/existing Jira Software issue when linked to Jira Service Desk Request

[Peter Commerford]

I'm attempting to add an 'escalated' flag or label value in Jira Software (JS) issues when they are created and linked (or already exist and are linked) to a Jira Service Desk (JSD) issue.

When using automation from within JSD, one can add a rule which says "When a issue is created, add label 'escalated'.  The problem is that JSD adds this label to the JSD'request' issue and not the linked, newly created Jira Software issue.

Perusing JQL documentation and the web at large would seem to suggest that the default web front end to Jira Service Desk offers little in the way of operating on issues that are linked to an issue.  For example JQL allows the expression 'issue in linkedIssues(PROJECT-ISSUE_NUMBER)' but not the more general  'issue in linkedIssues(PROJECT-*)'.  Nor can one create a query similar to 'linkedIssues(PROJECT-*)' != null' which would return all issues which have one or more issues linked to them.

Inquiries regarding querying or operating on linked issues mostly seem to be met with utilizing the pay-for plugin script runner as a solution.

Does anyone have any ideas on how to use the default jira service desk web front-end to change fields in a linked issue when it is linked to another issue (or linked to a newly created issue) w/o using plugins? 

Thanks in advance.

[Qu3ntin]

Hi,

Because you need conditional and information/action between 2 different issue, a build-in solution do not exist. You will need a plugins or try the API.

A workaround would be to create an Issue "Resquest escalated" and a link type "Escalation filter". Then link every JS to this issue when there are link to a JSD issue.

With this setting you could filter on 'issue in linkedIssues("Resquest escalated"-KEY)