When directing something at a portal only user (@user) the notification mail includes the wrong url

[Carolin Jonietz]

Hello all, 

since https://jira.atlassian.com/browse/JSDCLOUD-1476 has been completed, we can successfully direct something at a specific Portal only user (if the issue has been shared with said user previously) via @username. 

However, the email notification the portal only user receives as a result includes the URL of the Jira Service Management where they cannot sign in with their portal only account. 

Can this be fixed? If so, how?

Thank you in advance! 

[Angélica Luz · Accepted solution]

Hello @Carolin Jonietz,

Thank you for reaching out to the Atlassian Community!

When mentioning customers, they receive a system notification, and the link to view the issue points to the agent view.

This is a known bug and you can find more details on the ticket below:

• "View Issue" link redirection from mention notification email are not working to customer with Atlassian Account 

Please, click on "This affects my team" and also watch it to receive notifications from our dev team.

If you have any other questions, please let us know.

Warm regards,
Angélica