Zendesk Integration Help

[Ben Weisman]

Hello,

   I'm setting up Zendesk/JIRA integration and I have some questions. The configuration options within JIRA seem limited. Is there a way I can use automations any time a ticket is created via Zendesk?

[Dhiren Notani_Exalate_]

Hi @Ben Weisman 

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between Zendesk and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface. 

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 

Thanks
Dhiren

[Diana_Architect_ZigiWave]

@Ben Weisman , hi. Sorry to hear that you're facing some issues. Just to add a suggestion - a tool you might be interested to look at. It's called ZigiOps- a no-code integration platform that connects Jira and Zendesk bi-directionally and allows the transfer of any data. You can customize it to fit your particular use case. Whether you've made your choice or not, feel free to give it a look, and if you have spare time - book a demo to see it in action.

Regards, Diana (ZigiWave team)

[Pramodh M]

Hi @Ben Weisman

Automation has this feature. Use the Webhooks feature to send the data from Zendesk and recieve the updates in Jira

Have you checked out this App by anyway

https://marketplace.atlassian.com/apps/1211770/zendesk-jira-connector?tab=overview&hosting=cloud

Thanks,
Pramodh