Report on Time to Close for Alerts

[Tyler Ford]

I want to generate a report on the average time to acknowledge and then close an alert that is generated within the Operations section of Jira. I cannot find a way to do this or a way to query these alerts to see what the average time they go unacknoledged to acknowledged and then to closed.

[Joseph Chung Yin · Accepted solution]

@Tyler Ford -

Welcome to the community.  Don't know if you had a chance to take a look at the following reference -

https://support.atlassian.com/jira-service-management-cloud/docs/reports-and-logs-in-operations/

Hope this helps to get you with a right start.

Best, Joseph Chung Yin