When sending emails regarding any issues, tickets are not getting created.
Hi @Krishna_C ,
Assuming you have configured an email channel/request type. Did you check the email request logs? That should help you to troubleshoot the problem.
You can find more information about the email logs in the link: https://support.atlassian.com/jira-service-management-cloud/docs/view-the-email-processing-and-connectivity-logs/
I hope that helps.
Cheers,
Melo
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