We are setting up a project in JSM to receive requests via e-mail from indirect customers. We deliver a service where we take care of questions surrounding a proces for our customers, so we do not have a direct relationship with the customers that ask these questions.
We also want to receive and communicate ONLY through e-mail, so the project needs to be open for anyone, so unknown customers can still e-mail their question. The portal however is not communicated to them and closed of as much as currently possible (Atlassian allows hiding the project portal in the customer portal, but it is not completely gone from the portal)
This however automatically creates a customer account for these customers in JSM. As we do not have a direct relation with those customers, we need to remove their personal data as soon as we do not need it anymore for a legitimate reason according to the GDPR. This includes their e-mail address, which is used to make their account.
Is there a way to schedule the deletion of the CUSTOMER accounts (so not the Jira accounts) in JSM after the ticket has been closed for a certain amount of time?
I did find some plugins on the marketplace for Jira users, but not for the customer users of JSM. Using the API doesn't seem to cover the selection of users that do not have an open issue and I'm not sure the user is actually deleted using the API, just removed from the project.
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