Setup Service Management in a faster way

[Jacopo Salomone]

Hello everyone,

I need to setup a standard helpdesk ticketing service for my organization.

In a first short period of time I don't need to track ticket time resolution; I just need people to monitor and resolve simple IT and procurement issues.

I started doing that in the "standard"  (?) way but I'd wish to know if there is a wizard to set it up all in once with all the tickets categories plus the single ticket types and then start to customize them where needed.

Thank you in advance

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @Jacopo Salomone , welcome to the community!

Initially, you will need to set this up manually for your first JSM project, but there are a range of templates you can use which might help you speed things up with the setup - you can find out more about the templates here. Once you have done this, whenever creating a new project you will be able to use the same shared settings as the initial one.

This will create the new project with the same queues, SLA settings, request types, and the other global schemes such as workflows and screens/fields.