Slack bot to create jira ticket - ITSD

[Arun kj]

We have a project called ITSD and would like have a Slackbot which helps the user to interact and create a ticket directly on JIRA ITSD (IT Service Desk)

We currently have a public slack channel but the information is visible to all the members, So we are planning to create a Slackapp and which interacts with the end user to collect all the required information. Then it create the tickets on ITSD project. By doing this we will be able to cut down the public visibility as the chat is visible only for the end user.

Please let me know if you need any more information , Happy to share as well...