Sprint management in Jira service management

[Fatima AALLA]

Hello,

I am reaching out to gain a better understanding of how you manage sprints within Jira Service Management (JSM). As JSM is primarily designed for IT service management and lacks native sprint management features, I am curious about the strategies or tools your team employs to integrate sprint management capabilities into JSM.

Specifically, I would appreciate insights on the following:

• Do you utilize Jira Software in conjunction with JSM to handle sprint planning and tracking? 

Since we don't have a Jira software license:

• Are there recommended practices or integrations that facilitate effective sprint management within the JSM environment?
• How does your team ensure seamless collaboration between service management and development teams when managing sprints?

Your guidance on these matters would be invaluable as we aim to optimize our workflow and enhance collaboration across teams.

[YY Brother]

Hi @Fatima AALLA 

Best practice is:
Use Jira (formally called Jira Software) for sprint management and Jira Service Management for incidents, changes and service requests management. Teams should also been split into support team and delivery team. For example, your team has 20 members in total. 5 members are responsible for IT support and the other 15 for software development. 

Then, when some JSM tickets need to be resolved by delivery teams (e.g. code fixes), create Jira issue in Jira product and link them. Development team members use scrum boards to do sprint management.

Hope it helps,

Thanks,

Yong

[Fatima AALLA]

Hello @YY Brother , 

Thank you for your response, the problem is that we don't have Jira software license and we are looking for workaround

[YY Brother]

JSM license per agenet/user is more expensive than Jira license per use. Why not subscribing some Jira licenses and reduce some JSM license instead? 😊

[Cristian0791]

Hi Fatima,

The best scenario is to use Jira Software for Sprint management since this is a core functionality of the product. Eg ( When a ticket is open in JSM with Jira Automation you can create a ticket in the Software project and link it to the original ticket. The created ticket will be in Backlog)

If you don't have a Jira Software you can create a custom field for: Sprint ( dropdown 1,2,3,4,Backlog). You can set as default the value Backlog for each new created tickets and you can change it to the needed Sprint.

You can then create separate Filter (JQL) based on the custom fields: Sprint value.


Hope this will help.

[Fatima AALLA]

Hello @Cristian0791 , thank you for your response, I see in Jira service management a system field named sprint I think it brings values from jira software right?

The problem is that we don't have jira software license and looking for workaround

for the new custom field as drop down the problem will be that in every new sprint the jira admin needs to add the new option to the dropdown field, and also visibility is not present since there is no board

[Cristian0791]

In Jira Service Management you can enable the board: Go to Features: and enable Views(Visualize and manage your work with a board and calendar.)

Please also notice that Jira software is free for up to 10 users.

For the custom field you can use the Sprint name: Label (here you can create as many values as you need)

[Fatima AALLA]

Hello @Cristian0791

Thank you for your response,

Yes I have enabled the board, what is your seggestions to visualize sprints on it