Unable to link assets when creating a Jira Service Management ticket

[Pavan Kukudala]

I'm currently testing Jira Service Management Premium with the intention of rolling it out across our organization. I'm the organization admin and have full access, including a Premium trial. I've already created multiple object schemas in Assets (formerly Insight), and populated them with inventory items.

However, when I try to create a new ticket and link it to one of the assets (e.g., by referencing an asset number), I can't see any field that allows me to do so. I've researched extensively — including AI tools and YouTube tutorials — but I still can't find the Assets Object/s field or the Issues settings menu where custom fields are normally added.

I want to be able to select an asset from our inventory directly when creating a ticket. What steps am I missing? Is there a configuration or permission setting that might be blocking access to the custom field setup?

Any help would be greatly appreciated!

[Valerie Knapp]

Hi @Pavan Kukudala , welcome to the Atlassian Community and thanks for your post.

You mean to say that you have created an Assets object custom field, like this - https://support.atlassian.com/assets/docs/set-up-the-assets-object-field/ ?

You have added this custom field to the form or the create screen for the request in the JSM project?

and then what happens? You don't see the field? You don't see the options?

Please can you share some anonymised screens so we can help you troubleshoot?

Best wishes