Unable to view inserted record in incident open ticket view.

[Melina RAMPERSANDS]

Hi,

I have integrated service now with Jira, I am able to get the records in Jira but I want the inserted record to view in incident open ticket but currently I am getting my records queue open ticket.

Is it possible to get my inserted records in incident open tickets ??

[Melina RAMPERSANDS]

when I create a issue in Jira through post API using postman, I am able to view my value in Queue but I want to view my value in incident open ticket.

Is it possible to do in JSM ??

[Nic Brough -Adaptavist-]

What do you mean by "inserted record"?  Do you mean another Jira issue?  Or a block of data you want to add to an existing issue?