What triggers the Customer Notification - Request created?

It says that a customer will receive a notification when a ticket is created.

Is this triggered by an event or something in the workflow?

I'm wondering if I can change something so that these emails are sent out for specific requests.

1 answer

1 vote

Answer accepted

You can disable the default rule that sends the mail on issue creation and create your own rule with conditions and custom mail.

Click on Project settings | Automation to configure that.

Ravi

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