When external customers 'sign up' to view their request, does it cost a license?

[Ben Weisman]

Thanks.

[Mikael Sandberg · Accepted solution]

No, customers are free and do not require a license, it is only agents that require a license.

[Joseph Chung Yin]

@Ben Weisman -

Agreed with what @Mikael Sandberg stated for the JSM env.  However, if you are also using Jira Application Software in your env, then it will required paid user licenses (regardless if they are external customers or not).

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.