When you try to leave a comment, the ticket is duplicated and opens a new ticket

[Andrey Ivanov]

Hi all! I came across this problem. We have a group in the mail, let’s call it group “A”; it includes several people. When we receive a request to the servicedesk, a person who is not listed in CC, but is in group “A” tries to leave a comment, the ticket is duplicated

[Zaid Khan]

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[kiiza jonan]

Hi all! I encountered an issue. We have a mailing group, <a href="https:// https://nsbluxurytransport.com//"> Chauffeur service in Dubai</a>let's call it Group 'A', which includes several people. When we receive a request to the service desk, and someone who is not in the CC but is part of Group 'A' tries to leave a comment, the ticket gets duplicated.