how to only resolved sla time

[Aykan Inal]

hello, customers open tickets in certain request types
What I want to do is to indicate that the deadline has expired 2 hours after the ticket is opened.

I don't want another step in between
For example, the ticket will open at 09:00 and the sla time will end at 11:00.

how to ?

[Jack Brickey · Accepted solution]

Hi @Aykan Inal , I'm not sure I'm following you here. It seems like you want just a basic SLA I don't see what is unique about your request. I'm sure I'm missing something. Do you have an SLA set up now for time to resolution? If so, what about it is not working the way you want?

[Aykan Inal]

s yes

yes yes

my problem solved

only  time to resolution    :)

thanks