when the resolution status is cancelled we dont want to send a customer survey

[Danielle David]

when the resolution status is canceled we don't want to send a customer survey? Is this possible and how to enable it?

[Nic Brough -Adaptavist-]

Could you explain what "resolution status" is?  Jira does not have that field. 

It has a separate  Resolution field and a Status field (actually a status display, not a field), and I am sure you mean one of those two, but I can't guess which one from your question.

[Danielle David]

Hi Nic,

Sorry I mean when you select "Cancel this Request"

We don't want to send a customer survey when this is chosen, is that possible?