How to add Images to Customer Notifications (service desk cloud)

[Krista Gracie]

I have been trying to add a company logo image to the customer notification emails in service desk project settings. For the life of me, I cannot get it to work. I have followed the formatting guide in this section as well. 

Is this even possible in cloud?

Very similar to this ticket but for cloud. 

https://jira.atlassian.com/browse/JSDSERVER-5604?jql=project%20%3D%20JSDSERVER%20AND%20component%20%3D%20%22Customer%20Notification%22%20AND%20text%20~%20%22image%20customer%20notifications%22

Even tried the suggested work around in the above ticket. 

[Krista Gracie · Accepted solution]

Nevermind. Solved. 

 Used https://support.atlassian.com/jira-service-desk-cloud/docs/change-the-look-and-feel-of-customer-notifications/ 

and linked to the image url used for the portal logo. 

[Frederik Vindum]

Link has been relocated to: https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/