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Getting SLA's for All Service Desk Tickets via API Call

Anthony Damico
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September 2, 2020

Hi All,

I am trying to extract the SLA's for every Issue/Ticket so I can load them into a reporting tool.

I found the SLA API on the following page: https://docs.atlassian.com/jira-servicedesk/REST/3.9.1/ which allows you to get the SLA of a single issue using https://mysitename.com/rest/servicedeskapi/request/{issueIdOrKey}/sla, however, this only allows me to extract the SLA of one single issue at a time.

Is there a call I can run that will get the SLA for all issues?

I understand I could run a loop in my API call that gets the SLA of each ticket one by one but I'm conscious of the rate limits and adhering to fairplay rules

Thank you

1 answer

0 votes
Antreas Solou
Contributor
September 2, 2024

Hi Anthony, 

Did you find a solution for that? 

KR

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