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Jira Service Desk Server Usage After End of Support ?

NTNT
Contributor
August 21, 2023

Out of interest -

Will Jira Service Desk (Server edition) continue to operate as usual after its end of support date, even though you won't receive updates and support by Atlassian? I'd like a clear picture of what to expect beyond the support expiration date.

my understanding is that while Atlassian will no longer provide technical support, security updates, or bug fixes for Jira Service Desk Server after the end of support, the product itself will still be functional. That is, that you will still be able to use the service desk for raising tickets and managing existing workflows.

Can anyone confirm? Thanks

1 answer

1 vote
Kian Stack Mumo Systems
Community Champion
August 21, 2023

@NTNT

 

That is correct. When you buy the license you can continue to run it as long as you want, but Atlassian won't support it past end of support.

NTNT
Contributor
August 22, 2023

Hi @Kian Stack Mumo Systems  thanks for your response its much appreciated.

Do you know if the same applies for extensions such as (but not limited too) - Powerscripts, Workflow Essentials , Zephyr Squad etc ?

Amelie Winkler _Appfire_
Atlassian Partner
August 22, 2023

Hi @NTNT – Amelie from the Appfire team here!

I can reassure you that what @Kian Stack Mumo Systems mentioned applies to Power Scripts (and other Appfire apps). You can keep on using the Server version for as long as your license runs!

NTNT
Contributor
August 31, 2023

  

Kian Stack Mumo Systems
Community Champion
August 31, 2023

Yes, you can continue to use the Service Desk to raise tickets and manage your workflows.

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