Scripted update field value realtime

[Gleb Kartashov]

Hi

I need to update a customer portal field value using groovy based on a different field value. 

When a customer on fills in field A, field B value should be set using groovy script.

I tried using Automation for Jira but it only lets you set field B value to a constant, my value should be calculated by Groovy script. I also tried using Run a Script (Scriptrunner action in Automation) but I only managed to set value after the issue was created, not in realtime.

Is this possible in Jira?

[PD Sheehan · Accepted solution]

If you have scriptrunner, the only option for real-time update option is with Behaviours.

If you create a behaviour configuration and map your service desk project and the appropriate request type, you can then add your field A to the behaviour configuration.

In the field A behaviour config, click the Add a Server-Side script and then write your groovy script. Depending on the type of fields for field A and B and what values in A should trigger what value in B, the script may be more or less complex.

[Gleb Kartashov]

Thanks. 

Can I use it with Insight Object\s field though? This is what I got: 

CIField = Form field ID: customfield_10123, value:

 CIValue =

Behaviour code:

def CIField = getFieldByName("insight object")
log.error('CIField = '+CIField)
def CIValue = CIField.value
log.error('CIValue = '+CIValue)

[Gleb Kartashov]

Ok this works for Insight fields also. It just returns field value as String, not as ObjectBean

Thanks

[PD Sheehan]

Just a heads up about behaviour and insight field.

If the field contains a single object, the value will be a string with the object key.

If the field contains multiple objects, the value will be a list of strings (each with the object key).

This is independent of whether the field allows 1 or multiple. In other words, an insight field that allows multiple but only has 1 selected will return the same data as an insight field that allows a single value only.