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i have to get all updates under a particular issue type id for all requests

Vishnu babu July 31, 2023

i have to get all updates under a particular issue type id for all requests under that issue type using rest api in Jira service desk.
For issue, i tested using rest api, it give the issues which are having updates in last hour.

Like that, i want for service requests also using rest api.
Can anyone can provide the solution t, how to get all request which are having updates in the last one hour

 

Thanks & Regards,

Vishnu

2 answers

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Answer accepted
Tansu Akdeniz
Community Champion
July 31, 2023

Hi @Vishnu babu 

You can use Search for issues using JQL (GET) Rest API.

Sample;

Provide your jql as an input like updated >= -1h

Vishnu babu July 31, 2023

Hi @Tansu Akdeniz 

Thanks for your response !!

just correct me if am wrong
I think for service desk request we are using api called "servicedeskapi"right ?
"rest" will not support Right ?
i think service projects we have values like
"Project Key " : "CS",

"servicedeskid" : "2",
"requesttypeid" : "20"
The above all are example values
i want the requests which are having any updates with in last one hour
Here, we have different Request Typeid's will available right, for suppose incident,Technical support for every Request have different id's

Thanks & Regards,
Vishnu

Vishnu babu August 1, 2023

Hi @Tansu Akdeniz 

I tried the above sample api
But its giving the 403 error

Thanks ,

Vishnu

0 votes
Vishnu babu August 1, 2023

Hi All,
Any other suggestions ?

Thanks & Regards,
Vishnu

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