Service Desk Automation Fails with Custom Field

[Jackson Farnsworth]

I'm using JIRA SD automation to transition a linked issue based on previous status. The custom field I've created does show the correct value for previous state, but when I put in the IF statement;

"CustomField" !~ "State" 

It accepts the statement, but doesn't actually do anything when the condition occurs.

[Susan Hauth _Jira Queen_ · Accepted solution]

Did you check the log on the automation to see if it failed?

[Jackson Farnsworth]

No errors are showing for it in the logs

[Jackson Farnsworth]

Found the solution, there was a condition in the workflow for the transition I was trying to trigger that was blocking it. JSU function that should have hidden it only from the user also prevented it from working. JMWE version works fine though.

[Susan Hauth _Jira Queen_]

Great....mark this as answered, and it's a great reminder that the automation of workflow transitions will still respect any conditions that are in the workflows.