trying to invite a customer in IT Service desk and am getting error

[Warren Goldman]

This question is in reference to Atlassian Documentation: Manage users and groups

Errors says

Could not invite some customers... User not found.

This user was an agent, but have deactivated them and unassigned them from all tickets.

[Warren Goldman · Accepted solution]

Yes I reactivated him, anyway figured out I could just rename the user to some fake username/email. that got my by it, seems pretty clunky, but worked.

app also occasionally just refreshes page over and over, have to close tab and go back into app.

[Georges Moubarak]

Hi @Warren Goldman,

Once a user is deactivated, he can't no longer access the system and moreover can't be even a customer.

If you want that user to act as a customer, you need to reactivate his account and to remove him as an agent from your service desk project:

1. In your project, go to Project settings > Users and roles. 
2. Hover over the user you'd like to remove from the Service Desk Team project role and select . 

Note that removing an agent from your project does not revoke the agent's license. To free up an agent license, your administrator will need to proceed to  > User management and remove the agent's JIRA Service Desk  application access. 

[Warren Goldman]

Nope, still get the error message. Did both users and roles, garbage can and removed the agents JIRA service desk application access.

Still get same error.

[Georges Moubarak]

Did you reactivated his account?