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Is there a way to reset the SLA count for a certain time period?

Jorge P.
Jorge P.
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January 19, 2018

We would like for only breached items for 2018 and beyond show breached.  Is there a way for JIRA Service Desk Breached Issues to be reset for any breach prior to 1/1/2018 so that we can have accurate metrics for 2018? 

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somethingblue
somethingblue
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Atlassian Team members are employees working across the company in a wide variety of roles.
January 22, 2018

Hi Jorge,

There is a Suggestion for this in JAC at JSDSERVER-194.  Please vote on it to add impact.  In addition, take a look at the comments as there are some possible add-ons that may work for you.

Cheers,

Branden

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