Opsgenie

Hi,  I'm trying to create a global policy so that when an incident is created within OpsGenie another team should have an alert generated, or be notified in some way.    From inve...

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This is the response when I clicked on the 'Get started with a tour': <status> <status-code>404</status-code> <message>null for uri: https://newbalance.atlassian.net/rest/...

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According to https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ I should be able to search by recipient, e.g. recipients: me@mycomany.com, however it does not seem to work. I...

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We are moving from PagerDuty to OpsGenie and have a script to do this in PagerDuty. However, OpsGenie API seems lacking in this regard. Essentially we want to build an on-call compensation report for...

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Hello all! I have a question as I've seen some replies for how to create a Jira task for Opsgenie alerts, but I'd like to see if there is a way to automatically open a Jira task after I manually ope...

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Hello, I am trying to configure email notifications in Opsgenie.  Right now, for any alerts, we have the summary as: "Opsgenie Alert [issueID] Incident Raised". I want to change the summary o...

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Is there a "created at" timestamp variable/dynamic field that can be used as part of an incident rule? We would like to include a timestamp in the incident message if possible.  

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Here are ten common mistakes users make and how to sidestep them:  1. Routing Directly to a Schedule Users sometimes wonder why their escalations aren't triggered. If a routing rule points s...

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I'd like to know if there's a way for us to whitelist the incoming phone numbers from OG. I asked this because sometimes I am not sure if this is because I'm being paged or if this is some marketing ...

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I'm looking at setting up single sign-on with Azure AD.  What happens to our current user accounts?  Can they by mapped/synced with their AD account?  Is this automatic? Thanks, A.G.

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We have a few Uniinteruptable Power sources (UPSs) that will often switch to battery power. This is expected, but when this happens we receive an email from the UPS supplier to say that this has happ...

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Summary You may run into an issue where you are unable to Create, Acknowledge, Close, or Add a Note to an Alert manually and receive an error of "Incoming data does not match any actions." Basicall...

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I have a webhook connection between Sumo and Opsgenie. Alerts are working fine, my only concern is that for some reason it seems to skip the Notification policy that's set up.  I was testing ...

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Local Numbers for Global Reach Opsgenie supports incoming call integrations for businesses globally. Non-U.S. businesses can provide local numbers for their customers. Check the supported count...

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In the Opsgenie ecosystem, the Alias field plays a pivotal role. It is instrumental in deduplicating alerts and managing actions like acknowledging, closing, and adding notes to existing alerts. Howe...

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In the realm of Opsgenie, the Alert Activity Log serves as a comprehensive record, detailing every event associated with a specific alert. This log is instrumental in tracing the alert's journey, fro...

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Opsgenie offers a powerful suite of integrations to ensure that your team is always in sync, especially during critical incidents. One of the most popular integrations is with Slack, a leading team c...

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Hi, we would like to migrate our opsgenie account = https://carhartt-b2c.app.opsgenie.com to another one = https://carhartt-wip.app.opsgenie.com/ while keeping all the settings and the subscription ...

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If all of your user licenses are being occupied and you try to add a new user or unsuspend a user, you will not be able to, as Opsgenie will not automatically increase the license count in your insta...

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This article covers setting up an integration to create alerts for separate teams depending on the information received.  On the Standard and Enterprise plans, you can create a "Global" integr...

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The incoming data received from an integrated tool can be very helpful for troubleshooting issues or structuring your alert fields properly.  From time to time, you may need to figure out why ...

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Before a user can be deleted, they must be removed from all escalations, schedules, integrations, etc.  Users can be deleted from the Users list under Settings> Users.   If y...

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This article will demonstrate how to remove a user from a schedule without messing up the final rotation.  Sometimes, when you remove a user from a schedule, the final rotation gets thrown out...

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The alias field in Opsgenie is used to match actions on an integration to the correct alert.  Please note that these instructions only apply to the Standard and Enterprise plans. The Essential...

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This article will show you how to install multiple, unique Opsgenie Edge Connector (OEC) services on a single host.   The main use case for this is using OEC across multiple integrations i...

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