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Community resources
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- Tag: addon-net.customware.plugins.connector.zendesk
Tag: "addon-net.customware.plugins.connector.zendesk"
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We have integrated zendesk with JIRA. As per our workflow, when we create a new ticket, it gets created in 'Open' status. We have set up triggers in Zendesk such that any new zendesk ticket will auto...
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Hi, We have integrated Zendesk with JIRA. We have mapped the fields and the sharing works perfectly fine. But every time a ticket is filed in Zendesk, customer support team has to manually share a ...
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When i try to connect with zendesk connector this message appear: Failed to establish connection to remote system The request has been rejected by the remote system, please check your Application...
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If you are using Zendesk as your Customer Service Software and Atlassian Jira as your Enterprise Bug tracking system then following is a video tutorial on how integratecloud.commakes it easy to seaml...
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I am looking to set up our Zendesk / Jira integration in such a way that Jira comments are sent to Zendesk ONLY. I raised a similar question with the Zendesk Support team - they acknowledged it was...
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Versions: JIRA 6.0.6, Zendesk for JIRA 2.2.6 Dropdown for External System Type when setting up the connector has only --- None Available --- Cannot set up connector because there are no external ...
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Jira comments not sent to Zendesk ticket from Resolved screens until an independant comment is created. To reproduce: 1) Create a Zendesk ticket and generate a Jira Issue 2) Move the ticket in...
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It's not clear to me what the relationship is between the CustomWare Zendesk Connector Plugin that I currently have installed and the Zendesk for JIRA plugin. Trying to install Zendesk for JIRA fro...
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Linking Zendesk ticket with existing JIRA issue overwrites all in Summary and Description fields in the existing JIRA issue including the whole history. Is there a simple way to avoid this with exi...
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I cannot set up mapping for the Zendesk field Task due date - it is not offered for mapping and I also cannto find it in Zendesk System nor Custom fields list. How can Task due date be synced to JI...
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Can I Link Zendesk ticket to Multiple JIRA issues via the Zendesk connector? Would bi-directional mappings work then, or one-way only? Thanks!
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Hi Atlassian, I have been testing around to get custom drop down field's value sync across both JIRA and Zendesk, problem encountered where drop down value was not able to sync bi-directional wa...
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Can I make sharing information from Zendesk ticket to JIRA issue not only one-way, but also make JIRA keep the information synced from Zendesk by the time of creation of the link, even if it changes ...
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Is the JIRA - Zendesk field mapping always 1:1? Is there a way to map multiple Zendesk fields to single JIRA field? For example I map multiple Zendesk text fields to be added to the bottom of Descrip...
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2013-01-30 03:05:26,612 http-8081-24 WARN kviring 245x2558738x1 7lrkfj 212.33.248.110,127.0.0.1 /plugins/servlet/streams [atlassian.applinks.core.DefaultApplicationLinkService] Couldn't load type zen...
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Hi, I've got Jira and Zendesk integrated and have several custom fields mapped between the two systems. I've noticed that when I update a custom field on 'x' screen during a workflow transition that ...
2,391 views 11 0 Deleted user December 11, 2012 -
Hello, Could anybody kindly tell me whether it's possible to manipulate JIRA issue's Status (execute a transition from one workflow state to another) in response to a custom ZenDesk field being set...
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When I tried to install Zendesk for JIRA plugin via UPM, I got the following error Problem accessing plugin file at https://marketplace.atlassian.com/download/plugins/net.customware.plugins.connect...
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