Tag: "new-issue-from-comments-on-closed-ticket"

This article explains how to use an automation rule to create a new issue in the following scenario: Customers are responding to a closed ticket via email i.e., the user is using the same email t...

• Jira Service Management
• Article
• automation
• cloud
• comment
• jira-service-desk-cloud
• jira-service-management
• +2 more tags...