Atlassian Guard

I added the G Suite Add-on and see that it's enabled for everyone in the domain, but even after refresh I don't see the Atlassian Cloud option in the sidebar. How do I enable the button in users's si...

• Question
• cloud
• g-suite
• gmail
• google
• identity-manager

Hi, Any chance you can solve this for us in JIRA and the "cheap" (free) plan I have two users with the same email address, one is from the original server installation and the second (newest) is ...

• Question

We have recently had two users added to our Atlassian account, and no-one with Admin rights on our account added these users. They happen to be others within our agency -- but our agency has two sepa...

• Question
• identity-manager

As much as Atlassian Access enables you to use SSO(Single sign on), Atlassian Access is not an SSO neither is it an Active Directory. Atlassian Access basically gives your Atlassian Cloud sites the a...

• Article
• atlassian-guard
• cloud
• confluence
• identity-manager
• jira

I'm a new user. My client requested that I sign up for Trello to participate in a project. I put in my own credit card number to start my trial. I'm unable to find out how to delete the account to st...

• Question
• cloud
• identity-manager

At the moment, we're running Jira, Confluence and Service Desk as self-hosted server products. Each of them syncs to our LDAP infrastructure, which holds account information for internal and external...

• Question
• cloud
• identity-manager

I'm trying to write a script that will sync groups from our LDAP system to Atlassian Access because the Google connector only syncs users. The script uses the documented APIs. According to the schem...

• Question
• cloud
• identity-manager

Somehow community.atlassian.com has started logging me in on my home computer using my work account. If I log out, it immediately logs me back in with the work account. I deleted the work account fro...

• Question
• identity-manager

Created and verified a second domain that replicated existing Jira subscribers as managed accounts using the DNS provided.  As such all Jira subscribers are now appearing twice when searching fo...

• Question
• cloud
• identity-manager
• verify

I created a site admin/organization owner manager@dg.com.  When I go to site-admins, Remove is greyed out.  How do I move forward?  I've logged in as an alternate site-admin and the o...

• Question
• cloud
• confluence
• confluence-cloud
• identity-manager

A while ago, I remember creating an account and registering my organization (not associated to the account I'm posting as, and its a one-man show) with Atlassian Access. At the time, I realized I was...

• Question
• identity-manager

Hello,   I am working with the organisation and they have invited me on Jira on my personnel email. Now they have created my email address using their organisation email. The problem is I am ...

• Question

Hello, We are in the process of setting and testing Atlassian products and I have added a TXT record to verify our domain. When asked to claim accounts it showed 57 accounts that can be claimed.&n...

• Question
• domain
• identity-manager

Hello, My colleague (Younes) don't received a reset password email. His login is [Removed by moderators] He's completely blocked cause he can't achieve his tasks.   Thank you in advance.

• Question
• identity-manager

We started a trial of Atlassian Access and now we seem to have 2 similarly named organizations. How did that happen and which is the active one? Will we get billed for 2?

• Question
• identity-manager

Hi! I am unable to look at user lists and even my own profile. When I click on either, it shows me this error below. The site administrator has tried removing this user account and adding it back but...

• Question

I am trying to access my Atlassian profile, security options, to enable again the 2 step authentication, but it keeps showing: Incorrect password. Though, when connecting to Jira or Confluence, passw...

• Question
• identity-manager

Hello, I want to use groups from the Azure Active Directory in Atlassian Access / Jira / Confluence and Bitbucket Cloud. Is that possible? I just can find this website: https://confluence.atlassian....

• Question
• identity-manager

Hello, Is there a way to change the administrator of organization? Our current organization admin has left the firm, so we would like to reassign this right to me(CEO). So.. could you please some h...

• Question
• identity-manager

I don't do a lot of work with Atlassian Access beyond configuring a directory and testing the right users and groups etc are appearing in the applications, and I can't find a simple answer in the doc...

• Question
• access
• atlassian-account
• identity-manager

Hello, I work at one of many IT departments at a large University. While some services like email and centralized, many other services are decentralized. The IT department I work for maintains a num...

• Question
• identity-manager

I am having a difficult time figuring out how to change/update my user's email addresses to match our new email-naming scheme. We changed our business emails and I am looking to update our Jira logi...

• Question
• cloud
• identity-manager
• jira-software
• jira-software-cloud

Our org admin recently left the company. We do not have access to his account. How do we reassign Org Admin status and remove his account?

• Question
• administration
• identity-manager

Our identity provider is Azure AD and we are currently using "Continue with Microsoft" to login to our accounts. I believe this is an oAuth integration.  Would we see any benefit in using the m...

• Question
• cloud
• identity-manager
• jira-software
• jira-software-cloud

Need to apply Jira IAM rules with our internal IAM access privileges. Where can I find the exact breakdown of differences between Jira's ORG & SITE Admin privileges versus Jira Admins? Need to k...

• Question
• identity-manager