Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Approvals shown in JSM portal

Giorgia Gastaldi
Giorgia Gastaldi February 6, 2025

Hi, 

I cannot understand which is the filter used to show the "approvals" on the portal.

We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "which are the ticket in which I'm in an approval step".

Thanks!

ciao

giorgia

 

Answer
Watch
Like Be the first to like this
177 views

1 answer

0 votes
Florian Bonniec
Florian Bonniec
Community Champion
February 18, 2025

Hi @Giorgia Gastaldi 

 

On the portal you will only see tickets that are waiting for your approval and have a customer request type value.

 

Regards

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
5.12.16
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.