Assets automation when object created

[Trevor de Souza]

I am trying to setup workflow so that when an object is created it sends an email to the person who created the object. As I can't seem to be able to do this out of the box (I have another thread Send email to creator of object when object created going)

I'm trying a workaround by having a field in the object that will capture the email and use that field to populate the Recipient field.

When I create the object and select myself in the User Picker custom field (Asset Owner) it successfully creates the variable and the email goes out as expected.

When I use select someone else OR someone else creates an object the automation is unsuccessful and throws an error (the object is created successfully though)

 

Note: The Actor in the Rule details is "Automation for Jira" 

Any ideas why this error is occurring?

[Trudy Claspill]

Hello @Trevor de Souza 

What are the details of your Create Variable step?

Can you add a Log action after that to log the value of the Variable and the smart value you are using to set it?

[Marc - Devoteam]

Hi @Trevor de Souza 

Can you also provide the details of the Edit attribute step?

[Trevor de Souza]

Hi @Trudy Claspill

This is the Create variable step. When I add a log action it successfully logs my email address but when I select my name from the User picker, but when I pick someone else, the log does not display any email address.

[Trevor de Souza]

@Marc - Devoteam,

Edit object attribute below.

[Marc - Devoteam]

Hi @Trevor de Souza 

What are the roles for people on the assets schema?

Are all pepole who can action tis, at least in the developer role?

[Trevor de Souza]

Hi @Marc - Devoteam,

I have put myself and the person I am testing with as Manager and Developer and still receive the same error. As mentioned, when I choose myself in the User Picker it works fine, but the moment someone else tries or I try and choose someone else I get errors.

[Marc - Devoteam]

Can you add log action in between, and see what that delivers in the audit log