Customer notification - Participants added - duplication of content in e-mail
Guro
Contributor
Using Jira Service Management 4.20.5 (Data Center)
Upgraded to 5.4.2 same problem
Still a problem in 9.11.2
Do anyone know what I am doing wrong, why do participants get one e-mails with duplicate messages?
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1. Issue created via email
2. Jira automation edit the issue and then add request participants
3. Customer notification - Participants added - send notification that looks like this
The audit log show this:
The e-mail looks like this:
