ERROR anonymous New issue / add comment [c.a.d.c.p.ciphers.base64.Base64Cipher] Runtime Exception

[Mariano]

Error when reverting from 10.3 to 10.0. I have deleted caches and tmp files but I am not sure why I get this error.

I also tried creating password encrypted files with

java -cp "./*" com.atlassian.db.config.password.tools.CipherTool -c com.atlassian.db.config.password.ciphers.algor

but that also failed.

Anyone know how to revert this? For the time being I can only restore the whole DB but this is extremely time consuming.

Error with context:

024-12-26 21:08:30,382-0300 Caesium-1-4 INFO ServiceRunner     [c.a.j.issue.index.DefaultIndexManager] Start to check for index consistency.

2024-12-26 21:08:30,384-0300 Caesium-1-4 WARN ServiceRunner     [c.a.j.issue.index.IndexConsistencyUtils] Index consistency check failed for index 'Issue': expectedCount=65; actualCount=0; tolerancePercentage=10, tolerance=10

2024-12-26 21:08:30,384-0300 Caesium-1-4 INFO ServiceRunner     [c.a.j.issue.index.DefaultIndexManager] Index consistency check finished. indexConsistent: false; timeToCheckIndexConsistency: 1 ms

2024-12-26 21:08:30,384-0300 Caesium-1-4 WARN ServiceRunner     [c.a.jira.servlet.ApplicationStateResolverImpl] The search index is inconsistent. This node will report its status as ERROR. You will find information on how to resolve this problem here: https://jira.atlassian.com/browse/JRASERVER-66970

2024-12-26 21:09:00,016-0300 Caesium-1-2 ERROR anonymous    New issue / add comment [c.a.d.c.p.ciphers.base64.Base64Cipher] Runtime Exception thrown when decrypting: {ATL_SECURED}

java.lang.IllegalArgumentException: Illegal base64 character 7b

 at java.base/java.util.Base64$Decoder.decode0(Base64.java:848)

 at java.base/java.util.Base64$Decoder.decode(Base64.java:566)

 at java.base/java.util.Base64$Decoder.decode(Base64.java:589)

 at com.atlassian.db.config.password.ciphers.base64.Base64Cipher.decodeFromString(Base64Cipher.java:67)

 at com.atlassian.db.config.password.ciphers.base64.Base64Cipher.decrypt(Base64Cipher.java:53)

 at com.atlassian.mail.server.managers.jira.EncryptionManager.decryptPassword(EncryptionManager.java:60)

 at com.atlassian.mail.server.managers.jira.AuthConfigMapper.toConfigurationData(AuthConfigMapper.java:117)

 at com.atlassian.mail.server.managers.jira.OFBizMailServerManager.constructMailServerImpl(OFBizMailServerManager.java:317)

 at com.atlassian.mail.server.managers.jira.OFBizMailServerManager.constructMailServer(OFBizMailServerManager.java:287)

 at com.atlassian.mail.server.managers.jira.OFBizMailServerManager.getMailServer(OFBizMailServerManager.java:131)

 at com.atlassian.jira.service.services.mail.MailFetcherService.getMailServer(MailFetcherService.java:512)

 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:421)

 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:234)

 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68)

 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)

 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)

 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)

 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)

 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)

 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)

 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:500)

 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:495)

 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:519)

 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:415)

 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)

 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)

 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)

 at java.base/java.lang.Thread.run(Thread.java:840)

[Joseph Chung Yin · Accepted solution]

@Mariano -

I would recommend you to contact Atlassian Support (https://support.atlassian.com) with your support file zip for their direct analysis, so you don't have to do unnecessary works trying to figure it out on your own.

I have not seen this type of error before against an on-prems env.  What is your reasoning to down-grade version from 10.3 to 10.0?

Best, Joseph Chung Yin