How can I give our Data Center JSM customers view-only access to restricted pages in Confluence?

[Ada Kardos]

I've found a few articles referencing how internal Cloud JSM customers can view Confluence content directly in Confluence, but we are a Data Center customer and I haven't been able to find documentation supporting DC.

Our customers can view knowledge base content from the portal, but I am unclear on how to apply their customer account credentials to Confluence so they can log in and view certain restricted (not anonymous) pages directly in Confluence? 

Is this a cloud-only feature?

[Marc - Devoteam]

Hi @Ada Kardos 

Welcome to the community.

This is a Cloud only feature indeed.

On DC this is not an option, articles can only be viewed via the JSM portal, or you have to allow anonymous access to your Confluence instance and allow anonymous access to the KB space.

Note; make sure other spaces don't allow anonymous access.

[Ada Kardos]

Thanks, Marc. Unfortunate that it is a Cloud only feature. Our Confluence instance does have anonymous access, but my use case requires some limitation to visibility which I could apply if the user were logged in with their JSM customer account. The lack of feature parity is frustrating.

[Nikola Perisic]

Welcome @Ada Kardos 

They would need to have a Confluence license in order to view the Confluence pages. You can rather assign them a guest license so they can view the pages only. Since you are talking about the internal customers (at least that is something that you have posted as a link), adding them as guests would avoid having to pay for the extra license since guests are free.

[Ada Kardos]

Thanks, Nikola. I looked at that but unfortunately the guest licensing process is too burdensome for my use case and number of users. I wish Atlassian provided feature parity for DC customers.