How do I quote the organization/organisation in a customer notification?

Hi everyone,

Does anyone know how to quote/add the organisation into the subject and/or body of a customer notification email? For example:

Microsoft (organisation) send an email into our service desk which sends a customer notification back saying "Hello Microsoft, thank you..."

I've had a good trawl of the forum and help files, etc., but can't find an answer.

Thanks!

1 answer

1 vote

It may be what you are looking for

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Hi Sam, thanks for the link. I think that is specifically for automations but I will give the smart value a try and report back.

Thanks, Andy

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Hi Andy, did you succeed in adding ${issue.Organizations.first.name} ?

I am looking for the same solution but the smart value is not working when i try to include this variable in Customer Notifications section

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Unfortunately not. I shelved it for another day.

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