How to hide a "used" ticket form from portal

[Brady Buttrey]

So my project currently has to ticket types that I am using for ticket creation externally with the API. I have one form that creates ticket from a phone call and another for email. Is there a way to hide those request forms from the customer portal and still have them work properly? 

[Joseph Chung Yin]

@Brady Buttrey -

You should be able to do what you are asking without any issue.  You just need to hide the request type from the portal via

Project settings >> For the specified request type - Under "Action" - click on "edit group" under the Portal group section.  Uncheck any group assignment.  This will hide the request type from the portal.

Hope this helps.

Best, Joseph Chung Yin

[Vijay Dadi]

Hello,

If you want to hide these requests from portal, remove them from the portal groups and those will request types will be hidden automatically from portal.

Vijay