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How to hide a "used" ticket form from portal

Brady Buttrey
Contributor
November 21, 2024

So my project currently has to ticket types that I am using for ticket creation externally with the API. I have one form that creates ticket from a phone call and another for email. Is there a way to hide those request forms from the customer portal and still have them work properly? 

2 answers

1 vote
Joseph Chung Yin
Community Champion
November 21, 2024

@Brady Buttrey -

You should be able to do what you are asking without any issue.  You just need to hide the request type from the portal via

Project settings >> For the specified request type - Under "Action" - click on "edit group" under the Portal group section.  Uncheck any group assignment.  This will hide the request type from the portal.

Hope this helps.

Best, Joseph Chung Yin

1 vote
Vijay Dadi
Rising Star
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November 21, 2024

Hello,

 

If you want to hide these requests from portal, remove them from the portal groups and those will request types will be hidden automatically from portal.

 

Vijay

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