How to include @reporter within a comment inserted by an automation

[Kel Hill]

Within my automation's 'Comment on Issue' compose box, I tried @{{issue.reporter.displayName}} in an attempt to address the comment to the reporter by name.

The copy I received of the comment as posted does not look like the "@" symbol functioned as it normally works when manually typed.

Is there a way to include '@reporter' within an automated comment?

Thanks for any assistance.

[Dirk Ronsmans · Accepted solution]

Hey @Kel Hill ,

Going by this previously asked question it seems to work slightly different and based on the accountId (which make sense)

https://community.atlassian.com/t5/Jira-Software-questions/Mention-users-in-automation-comment/qaq-p/1515480

To mention from a comment, please try:

[~accountid:{{issue.assignee.accountId}}]

If you need to mention a specific person, you will need their id value, which you can get from performing a search or looking at their profile info.

[~accountid:thePersonsIdNumber]

[Dirk Ronsmans]

For reporter that might then be:

[~accountid:{{issue.reporter.accountId}}]

[Saritha M D]

@Dirk Ronsmans Does this also work with 'Bulk Edit' option on the comments?

[Hacel Adriano]

Below works for me to tag the reporter in a comment using automation, but it's not working when using canned response. =(

[~{{issue.reporter}}]

[Kel Hill]

Thanks @Dirk Ronsmans