How to use custom field smart value to select Epic Link in Jira automation?

[Peter Martens]

In our Jira Service Management environment our clients are creating tickets for our team to pick-up. On of the things the users can choose is the module for which they want to log a ticket.

These modules correspond to a few Epics we use (there are more epics about which the users don't need to know). There are no modules without a related epic.

Via Jira Automation we are automatically creating tickets in the board or sprint off our team when a new ticket is logged. The only problem is that I'm not able to set the Epic link based on the selected module chosen by the users.

An example:
User chooses Module with name "Planning"

There is an Epic named "Planning"

I want to update the epic of the created ticket to this Planning epic.

To do this I'm using smart values like this:

{{issue.module.value}}

This is giving "Planning" as output.

Unfortunately "Planning" is not recognized as a valid Epic Link (that will probably be more like "Planning (ISSUEKEY)".

Is there a way to solve this problem?

[Jack Brickey · Accepted solution]

I think that you may need to use the If/else condition to inspect the module value and set the epic link directly. This won't be too bad unless you have many modules/epics to deal with or the epics change frequently resulting in a lot of rework on the rule. Does this make sense? 

[Peter Martens]

Hi Jack,

Thanks for your answer. I have put this in place, we have only five fixed modules, and it's working great.

I'll keep monitoring the community because I would be interested in a more direct solution.