there is an issue I am facing with the email not pulling in for certain issues/requests. I added a log event to the automation to tell me the user's email address and it looks like in the cases where the condition is not met, it because the regex is not finding their email address. I think the regex should be tweaked for these kinds. Here is the html markup for one of the issues where it seems like it is not working for me:
<a class="sc-eXEjpC bJcbJv" href="mailto:larii_lh@yahoo.com" title="mailto:larii_lh@yahoo.com" data-renderer-mark="true">larii_lh@yahoo.com</a>
here is my setup so far:
Any help will be greatly apprecited!
check this ticket for the details... it's a lot but it's worth it!
Solved: How can I map fields from my email requests to the... (atlassian.com)
thanks for your question.
I'd suggest raising this with https://getsupport.atlassian.com/.
Cheers, Maksim
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