JSM customer ticket notifications inadvertently disabled

[rae edwards]

There have been 3 separate incidences where our customers have reported that they are no longer receiving ticket notifications from Jira Service management. All affected customers report that they did not turn off notifications for the ticket. However, when they check the ticket settings in the customer portal, they find that ticket notifications have been specifically turned off for the ticket.

Have other JSM customers reported a similar issue with ticket notifications being turned off via the customer portal? 

[Julian Coira]

same thing happening to one of our projects, found a couple of bug reports https://jira.atlassian.com/browse/JSDCLOUD-14987